Frequently Asked Questions

How does the FrostLift Defroster work?

FrostLift uses advanced thermal conduction and 360-degree circulation cooling to defrost food quickly and evenly without heat or water. Simply place your frozen food inside, activate the defrosting function, and let it do the work!

How long does it take to defrost food?

Defrosting time depends on the food’s thickness, but with two timer settings and all-directional thawing, it can thaw meat in as little as 30 minutes, compared to hours with traditional methods.

Is it safe and hygienic?

Yes! Made with food-grade materials, FrostLift is BPA-free and non-toxic. It also features a 15-minute UV sterilization lamp to kill bacteria, ensuring a safe and germ-free thawing process.

Can I use it for more than just defrosting?

Absolutely! FrostLift is a 4-in-1 kitchen tool that also serves as a fruit & vegetable washer, dish dryer, and drainage basket, making it a versatile and essential kitchen companion.

How do I clean the device?

FrostLift features a detachable double-layer design with ample drain holes

What if I receive a faulty product?

We sincerely apologize for any issues. We take great care in quality control, but if you believe your item is faulty, we’re happy to help.

Email us at primakauf@support.com with a photo of the issue, and we will arrange an exchange or refund immediately.

At Primakauf, customer satisfaction is our top priority, so if you're not happy with your order for any reason, reach out, and we’ll make it right.