Shipping Information
At Primakauf we are pleased to offer FREE shipping on all orders!
Order processing times
After placing an order, please allow 1 to 3 business days for processing and shipping. Your order is considered shipped once it has been handed over to our shipping provider and is on its way to your specified address. During peak season and holidays, processing times may be slightly longer.
Estimated delivery times
Delivery times may vary by location and are calculated from the time of shipment. The estimated delivery time is 6 to 10 Business days.
During periods of high demand or on holidays, there may be delays from the shipping providers, including possible customs clearance on international orders. We ask for your understanding should there be any unforeseen delays as these factors are beyond our control.
Order changes and accurate shipping details
Please ensure your shipping details are correct at checkout to avoid delays. If there are any address issues detected by our system, our support team will contact you via email within 3 business days of your order. Without a response, we may be forced to cancel your order. If you notice any errors, please email us at primakauf@support.com within 24 hours and we will do our best to make the changes.
Delayed Delivery
While we always strive to deliver on time, occasionally delays may occur that are beyond our control, such as weather-related disruptions or courier issues. If there are any problems processing or shipping your order, we will notify you as soon as possible. Primakauf is not liable for external delays, but will keep you informed of the status of your order.
Lost or Stolen Packages
If your package is lost or stolen after shipping, please contact us at primakauf@support.com and we will assist you. We also recommend contacting the courier directly to file a claim, as they may require additional information from you. Primakauf assumes no responsibility for lost or stolen packages, but is happy to resolve these matters to the best of its ability.
Policy Updates
Primakauf reserves the right to change this shipping policy at any time without prior notice. By purchasing and using Primakauf products, customers agree to the terms and conditions stated in this policy, including any updates. Please check this policy regularly for changes.
If you have any questions or concerns, please feel free to contact us at primakauf@support.com